CASE STUDY
About Aman Food Court
The Aman Food court is located in “Savin Kingdom”. Savin Kingdom is one of the biggest amusement and Water Park in Siliguri located in the heart of the city, near the Hill Cart Road (Tenzing Norgay Road). Being the only Food Court in the park we have to handle a great number of customers every day. Our elaborate menu especially framed to satisfy customers include wide range of North Indian, South Indian, and tandoori cuisine with variety of appetizers soups & salads. This is actually a fast food counter and we have to deal with our customer with rapidity and satisfaction. The food court is divided into two separate parts, but we have only one billing counter. It is basically a prepaid counter; the customers have to pay the bill before they have their food. We have over 50+ employees and the increase in customer number leads us to increase the number. Every day over 1500 bills were created. At the end of the day the customer’s satisfaction is our greatest achievement and every day we are achieving more and more satisfied customers.
Challenges of Aman Food Court
Being located in the heart of the city, we have to deal with a large number of customers every day. To maintain the customer pressure at peak time we have to deal with them with a faster transaction rate. Slower transaction rate is a barrier between the customer satisfaction and profit.
We were using manual billing and manual coupon system. Customers used to pay their bills and we used to make their bills, KOTs and coupons manually. But at the peak time it become impossible to maintain such age old procedure with the increasing customer pressure. At the day end we have a heap of bills to calculate all them manually.
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